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First-Line Supervisors of Office and Administrative Support Workers
Occupation Source: ONET
Knowledge to Work makes it easy to learn the competencies (work performed including knowledge, skills, and abilities) within First-Line Supervisors of Office and Administrative Support Workers using a personalized learning plan with a dashboard to track your progress.
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About This Occupation
Directly supervise and coordinate the activities of clerical and administrative support workers.
Associate of Applied Science Degrees in Management are available from Lord Fairfax Community College.
Competencies (Knowledge, Skills, & Abilities)
Expandable Format | List Format
Click on a competency to search for related learning resources then choose from the results. The number of available resources are displayed in parentheses. You may not need to learn every resource associated with a competency to achieve the competency.Click on a section below to view associated competencies.
Occupation Competencies
Applied Knowledge
Critical Thinking
Reading
Writing
Clarifying Roles & Objectives
Communication
Developing & Mentoring
Managing Conflict & Team Building
Monitoring & Controlling Resources
Monitoring Work
Motivating & Inspiring
People Skills
Communication
Teamwork
Personal Skills
Adaptability
Dependability & Reliability
Initiative
Professionalism
Problem Solving
Professionalism
Staffing
Strategic Planning/Action
Teamwork
Workplace Skills
Customer Focus
Decision Making
Planning & Organizing
Problem Solving
Common Job Titles
You may find open job opportunities using one or more of these common job titles, relating to this occupation.
- Accounting Administrator
- Accounting Clerks Supervisor
- Accounting Director
- Accounting Manager
- Accounting Supervisor
- Accounts Payable Manager
- Accounts Payable Supervisor
- Accounts Receivable Manager
- Accounts Receivable Supervisor
- Adjustment Supervisor
- Administrative Coordinator
- Administrative Officer
- Administrative Supervisor
- Admissions Supervisor
- Admitting Officer
- Advertising Dispatch Clerks Supervisor
- Agency Appointments Supervisor
- Airline Ticket Sales and Reservations Supervisor
- Animal Hospital Office Supervisor
- Assembly Stock Supervisor
- Audit Clerks Supervisor
- Auto Club Safety Program Coordinator
- Automatic Chief
- Automobile Club Safety Program Coordinator
- Automotive Service Advisor
- Automotive Service Writer
- Baggage Agent Supervisor
- Baggage and Mail Agent
- Baggagemaster
- Banking Supervisor
- Billing Administrator
- Billing Department Supervisor
- Billing Supervisor
- Booking Supervisor
- Bookkeepers Supervisor
- Bookkeeping Clerks Supervisor
- Boxing and Pressing Supervisor
- Business Manager
- Business Office Manager
- Call Center Director
- Call Center Manager
- Call Center Supervisor
- Cargo Supervisor
- Cashiers Supervisor
- Central Office Operator Supervisor
- Central Office Telephone Operators Supervisor
- Central Supply Manager
- Central Supply Supervisor
- Central Supply Technician Supervisor
- Chief Crew Scheduler
- Chief Load Dispatcher
- Chief Order Dispatcher
- Chief Payroll Clerk
- Chief Service Dispatcher
- Chief Service Observer
- Claims Adjuster Supervisor
- Claims Supervisor
- Classified Advertising Supervisor
- Clerical Supervisor
- Clerk Supervisor
- Coding Clerks Supervisor
- Coin Machine Collector Supervisor
- Collection Supervisor
- Collections Manager
- Commissary Agent
- Communication Center Coordinator
- Complaint Evaluation Supervisor
- Computer Operations Supervisor
- Contact and Service Clerks Supervisor
- Control Board Operator
- Coordinator
- Correspondence Section Supervisor
- Cost and Sales Record Supervisor
- Cost Control Supervisor
- Credit and Loan Collections Supervisor
- Customer Care Manager
- Customer Complaint Service Supervisor
- Customer Records Division Supervisor
- Customer Service Administrator
- Customer Service Manager
- Customer Service Officer
- Customer Service Representative Supervisor
- Customer Service Supervisor
- Customer Services Supervisor
- Cycle Counter
- Data Control Clerk Supervisor
- Data Entry Supervisor
- Data Processing Supervisor
- Delivery Department Supervisor
- Dispatch Manager
- Documentation Supervisor
- Facilities Manager
- Field Service Manager
- Files Supervisor
- Film Vault Supervisor
- Financial Aid Director
- Flight Reservations Manager
- Floor Space Allocator
- Food Checkers and Cashiers Supervisor
- Force Adjustment Supervisor
- Front End Manager
- Front Office Manager
- Front Office Supervisor
- Gate Services Supervisor
- Group Chief Operator
- Head Control Clerk
- Head Stock Transfer Clerk
- Head Transfer Clerk
- Home Energy Consultant Supervisor
- Hospital Admissions Officer
- Hub Lead
- Inventory Administrator
- Inventory Control Manager
- Inventory Control Supervisor
- Inventory Management Specialist
- Inventory Specialist Manager
- Keypunch Operators Supervisor
- Lending Activities Supervisor
- Machine Records Units Supervisor
- Magazine Supervisor
- Mail Carriers Supervisor
- Mail Clerks Supervisor
- Mail Sorting Supervisor
- Mailing Manager
- Mailroom Supervisor
- Mails Supervisor
- Marking Room Supervisor
- Measurement Department Chief Clerk
- Medical Billing Manager
- Medical Billing Supervisor
- Meter Readers Supervisor
- Money Room Supervisor
- Office Coordinator
- Office Manager
- Office Supervisor
- Operators School Manager
- Order Takers Supervisor
- Passenger Service Supervisor
- Pay Station Department Manager
- Payroll Administrator
- Payroll Manager
- Payroll Master
- Payroll Supervisor
- PBX Supervisor (Private Branch Exchange Supervisor)
- Personnel Clerks Supervisor
- Petroleum Inspector Supervisor
- Policy Change Clerks Supervisor
- Postal Supervisor
- Practice Manager
- Print Shop Chief Clerk
- Production Clerks Supervisor
- Production Control Supervisor
- Proof Machine Operator Supervisor
- Property Master
- Public Message Service Supervisor
- Purchasing and Claims Supervisor
- Rate Supervisor
- Real Estate Office Supervisor
- Regulatory Administrator
- Route Supervisor
- Sack Department Supervisor
- Safety Deposit Supervisor
- Schedule Supervisor
- Script Supervisor
- Securities Vault Supervisor
- Space Control Supervisor
- Staff Services Manager
- Statement Clerks Manager
- Statement Clerks Supervisor
- Station Agent
- Steno Pool Supervisor
- Stock Control Supervisor
- Stock Room Manager
- Stock Supervisor
- Stockroom Supervisor
- Supervisory Clerk
- Survey Workers Supervisor
- Switchboard Operator Supervisor
- Tabulating Supervisor
- Tariff Supervisor
- Team Manager
- Technical Coordinator
- Telecommunicator Supervisor
- Telegraphic Typewriter Operators Supervisor
- Telephone Clerks Supervisor
- Telephone Information Supervisor
- Telephone Operators Supervisor
- Telephone Order Supervisor
- Telephone Solicitor Supervisor
- Teller Supervisor
- Tellers Supervisor
- Ticket Sales Supervisor
- Timekeeping Supervisor
- Toll Collector Supervisor
- Tool Crib Manager
- Tool Crib Supervisor
- Transcribing Operators Supervisor
- Travel Information Center Supervisor
- Trust Accounts Supervisor
- Typing Pool Supervisor
- Typing Section Chief
- Typists Supervisor
- Underwriting Clerks Supervisor
- Want Ad Supervisor
- Ward Service Supervisor
- Warranty Administrator
- Warranty Manager
- Weigh Boss
- Word Processing Supervisor
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Software, Tools, or Technology
You may encounter the software, tools, or technology items listed here. They are related to this occupation. 
Indicates a hot item.
Indicates a hot item.- 10-key calculators
- Adobe Systems Adobe Acrobat
- ADP Workforce Now
- Blackbaud The Raiser's Edge
- Bookkeeping software
- Citrix
- Computer data input scanners
- Computer laser printers
- Contract management software
- Data entry software
- Desktop computers
- Document management system software
- FileMaker Pro
- Handheld computer device software
- HCSS HeavyBid
- HCSS HeavyJob
- Healthcare common procedure coding system HCPCS
- Human resource management software HRMS
- IBM Cognos Impromptu
- IBM Domino
- IBM Notes
- Intuit QuickBooks
- Intuit Quicken
- Laptop computers
- Laser facsimile machines
- Liquid crystal display LCD projectors
- Medical condition coding software
- Medical procedure coding software
- MEDITECH software
- Microsoft Access
- Microsoft Dynamics
- Microsoft Dynamics GP
- Microsoft Excel
- Microsoft Internet Explorer
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Publisher
- Microsoft Word
- Mozilla Firefox
- Multi-line telephone systems
- NetSuite ERP
- Oracle E-Business Suite Financials
- Oracle Fusion Applications
- Oracle Hyperion
- Oracle JD Edwards EnterpriseOne
- Oracle PeopleSoft
- Oracle PeopleSoft Financials
- Payroll software
- Personal computers
- Photocopiers
- Photocopying equipment
- Postal scales
- Project management software
- Sage 50 Accounting
- Salesforce software
- SAP
- SAP Crystal Reports
- Scanners
- Tax software
- Voice mail systems
- Web browser software
- Work scheduling software
- Yardi
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Job Search
Did You Know?... Knowledge to Work has 2,555 Service providers that offer job searching support.
Visit the Services search page on Knowledge to Work to locate organizations that can assist you with preparing
for job interviews, writing your resume, providing you with career pathway information, conducting a career interest assessment,
job placement, or helping you conduct your job search.
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Select a common job title and enter your zip code below:
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Related Educational Goals
Knowledge to Work supports other educational goals related to First-Line Supervisors of Office and Administrative Support Workers. You may also be interested in something below. Each have multiple competencies mapped to learning resources.
(Competency Model Clearinghouse) Workplace Skills Framework
The upper tier of the Building Blocks model also includes competencies frequently required for supervisory and managerial occupations. They represent the additional knowledge and skill areas that a supervisor or manager should possess in addition to those required in the industry or occupation. Examples of management competencies are included in the Building Blocks model.
Associate of Applied Science Degrees in Management and Career Studies Certificates in Supervision are available from Lord Fairfax Community College.
More Information with Video
You can learn more about this occupation by visiting the U.S. Department of Labor's MyNextMove.org website using the button below. They provide helpful information about technology skills, knowledge, skill statements, abilities, work activities, and resources for finding certifications, licenses, and apprenticeships.
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Don't Want to Sign Up Now?
Even though we encourage you to sign up free here to track your progress, that's okay if you decide not to at this time. You may begin learning and searching for resources tied to competencies now. To do this, click on the Competencies (Work Performed) panel above then click on a competency you would like to learn. It launches a new search for resources to help you learn.Not what you're interested in? Restart Career Pathways Explorer
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This workforce product was funded in part by a TAACCCT grant awarded by the U.S. Department of Labor's Employment and Pathways to the American Dream
is an $7,500,000 project. $6,000,000 (75%) is provided through a Federal grant from the United States Department of Labor – Employment and Training Administration. $1,500,000 (25%) is provided
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http://www.knowledgetowork.com — page: /home/k2w/public_html/learner-credocc.php
KnowledgeToWork.com, LFCC, 173 Skirmisher Lane, Middletown, VA 22645-1745
This workforce product was funded in part by a TAACCCT grant awarded by the U.S. Department of Labor's Employment and Pathways to the American Dream is an $7,500,000 project. $6,000,000 (75%) is provided through a Federal grant from the United States Department of Labor – Employment and Training Administration. $1,500,000 (25%) is provided through other sources, including leveraged state and local funds. This product does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. Unless otherwise noted, content on this site is licensed under the Creative Commons Attribution 4.0 License.
KnowledgeToWork.com, LFCC, 173 Skirmisher Lane, Middletown, VA 22645-1745
This workforce product was funded in part by a TAACCCT grant awarded by the U.S. Department of Labor's Employment and Pathways to the American Dream is an $7,500,000 project. $6,000,000 (75%) is provided through a Federal grant from the United States Department of Labor – Employment and Training Administration. $1,500,000 (25%) is provided through other sources, including leveraged state and local funds. This product does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. Unless otherwise noted, content on this site is licensed under the Creative Commons Attribution 4.0 License.