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Employers on Knowledge to Work that hire for this job role
TEDS Inc
235 Mountain Empire Road Atkins, VA 24311
Software Customer Support Technician
The Customer Support Technician provides technical and functional assistance and training to customers by performing the following duties…
Responsibilities
- Provide customer support and tech...
TEDS Inc
235 Mountain Empire Road Atkins, VA 24311
Software Quality Technician
The Software Quality Technician's primary responsibility is testing our Talent Management suite of software applications. You will also support all areas of the software life cycle: requirements g...
BIS
333 Industrial Park Road Piney Flats, TN 37686
Financial and Accounting Software Specialist
BIS is looking for a dedicated Financials Analyst to provide financial and accounting support to BIS Teams, Departments, and Customers via phone, remote access or on-site visits. Install application s...
1901 Group LLC
Undisclosed Street Address Abingdon, VA 24210
IT Customer Support / Service Desk Analyst
POSITION IS LOCATED IN ABINGDON, VA! In our 24x7x365 EITOC Service Desk staff at all levels log and troubleshoot incidents and fulfill service requests for clients from a variety of federal and commer...
1901 Group LLC
1331 Research Center Dr. Blacksburg, VA 24060
Desktop Support Technician
The highly motivated individual will be responsible for being the first contact for each of our customer calls. This individual will help ascertain the nature of the call, resolve issues where possibl...
1901 Group LLC
1331 Research Center Dr. Blacksburg, VA 24060
Desktop Support Technician-Tier 1 Support
The highly motivated individual will be responsible for being the first contact for each of our customer calls. This individual will help ascertain the nature of the call, resolve issues where possibl...
BIS
333 Industrial Park Road Piney Flats, TN 37686
Software Technical Support/Application Specialist
We are currently looking for self-driven, passionate, and results focused individuals to provide help desk support and customer service for our applications and solutions. This position is ideal for ...
Ballad Health
300 Med Tech Pkwy Johnson City, TN 37604
IT Customer Support Analyst
The IT Customer Support Analyst I is responsible for being the first point of contact for all customers of Information Technology. The analyst is responsible for recording the details of reported IT s...
Carilion Clinic
1030 S Jefferson St, Suite 201 Roanoke, VA 24016
Field Services Technician 1--Regional Coverage
Experience in microcomputers and supporting desktop hardware/software required. Minimum two years’ experience in computer electronics, PC and/or telephony support.
Licensure, certification, and/o...
About This Occupation
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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Competencies that have been removed as requirements for this educational goal.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software. (0)
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software. (0)
Common Job Titles
You may find open job opportunities using one or more of these common job titles, relating to this occupation.
Automatic Data Processing Customer Liaison (ADP Customer Liaison)
Call Center Manager
Call Center Supervisor
Call Center Support Representative
Computer Customer Support Specialist
Computer Hardware Technician
Computer Help Desk Representative
Computer Help Desk Specialist
Computer Instructor
Computer Lab Assistant
Computer Specialist
Computer Support Specialist
Computer Support Technician
Computer System Technician
Computer Technical Specialist
Computer Technician
Computer Technologist
Computer Technology Instructor
Computer Trainer
Customer Liaison
Customer Service Technician
Customer Support Analyst
Customer Support Information Technology Specialist
Customer Support Professional
Customer Support Representative
Desktop Analyst
Desktop Support Specialist
Desktop Support Technician
Desktop Technician
Education Technician
Electronic Data Processing Auditor (EDP Auditor)
End-User Support Specialist
Help Desk Analyst
Help Desk Manager
Help Desk Operator
Help Desk Representative
Help Desk Specialist
Help Desk Support Specialist
Help Desk Technician
Helpdesk Analyst
Helpdesk Manager
Helpdesk Technician
Information Systems Technician
Information Technology Analyst (IT Analyst)
Information Technology Specialist (IT Specialist)
Information Technology Support Specialist (IT Support Specialist)
Information Technology Support Technician (IT Support Technician)
Information Technology Technician (IT Technician)
Maintenance Specialist
Maintenance Technician
Micro Computer Specialist
Microcomputer Support Specialist
Microcomputer Technician
Network Control Operator
Network Control Operators Supervisor
Network Technician
Networking Technician
Office Automation Technician
Operating Systems Specialist
PC Installation Engineer (Personal Computer Installation Engineer)
PC Support Specialist (Personal Computer Support Specialist)
PC Tech (Personal Computer Technician)
Printer Technician
Product Support Consultant
Product Support Engineer
Product Support Specialist
Sales Support Technician
Software Installer
Software Trainer
Support Specialist
Technical Account Manager
Technical Support Analyst
Technical Support Engineer
Technical Support Manager
Technical Support Professional
Technical Support Specialist
Technical Support Technician
Technician
User Support Analyst
User Support Analyst Supervisor
Work Station Support Specialist
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Software, Tools, or Technology
You may encounter the software, tools, or technology items listed here. They are related to this occupation. Indicates a hot item.
Active directory software
Adobe Systems Adobe Acrobat
Adobe Systems Adobe ActionScript
Adobe Systems Adobe Creative Cloud
Adobe Systems Adobe Distiller
Adobe Systems Adobe Dreamweaver
Adobe Systems Adobe Flash
Adobe Systems Adobe Illustrator
Adobe Systems Adobe InDesign
Adobe Systems Adobe Photoshop
Advanced business application programming ABAP
AJAX
Apache HTTP Server
Apache Maven
Apache Tomcat
Apple Final Cut Pro
Atlassian JIRA
Automated installation software
Blackboard
C
C#
C++
Calendar and scheduling software
Call center software
Cisco Systems IOS
Citrix
Common business oriented language COBOL
Computer tool kits
Configuration management software
CrossTec NetOp Remote Control
Customer information control system CICS
Dartware InterMapper
Data entry software
Defect tracking software
Deployment software
Desktop computers
Desktop partitioning software
Digital tapes
Disaster recovery software
Domain name system DNS
Drupal
Dynamic hypertext markup language DHTML
Eclipse IDE
Element management software
Encryption software
Enterprise JavaBeans
Enterprise resource planning ERP software
Epic Systems
ESRI ArcGIS software
Event log monitor software
Extensible HyperText Markup Language XHTML
Extensible markup language XML
FileMaker Pro
Help desk software
Hewlett Packard HP-UX
Hewlett Packard LoadRunner
Human resource management software HRMS
Hypertext markup language HTML
IBM Cognos Impromptu
IBM Domino
IBM Notes
IBM Power Systems software
IBM WebSphere
Information systems integration software
Integrated development environment IDE software
Internet browser software
iPro
JavaScript
Job control language JCL
KornShell
LAMP Stack
LexisNexis
License management software
Linux
Lucid IQ
Mac HelpMate
Mainframe computers
McAfee
Media storage management software
MEDITECH software
Microsoft .NET Framework
Microsoft Access
Microsoft ActiveX
Microsoft Dynamics
Microsoft Dynamics GP
Microsoft Excel
Microsoft Exchange Server
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft PowerShell
Microsoft Project
Microsoft Publisher
Microsoft SharePoint
Microsoft SQL Server
Microsoft SQL Server Reporting Services
Microsoft Visio
Microsoft Visual Basic
Microsoft Visual Basic Scripting Edition VBScript
Microsoft Visual Studio
Microsoft Volume Shadow Copy Service
Microsoft Windows
Microsoft Windows Pre-installation Environment
Microsoft Word
MicroStrategy
Migration software
MS-DOS-bootable disks
Multi-line telephone systems
MySQL
Nagios
NetSuite ERP
Network analyzers
Network directory services software
Notebook computers
Operating system monitoring software
Oracle Business Intelligence Enterprise Edition
Oracle E-Business Suite Financials
Oracle Fusion Applications
Oracle Java
Oracle JavaServer Pages JSP
Oracle JD Edwards EnterpriseOne
Oracle JDBC
Oracle PeopleSoft
Oracle PL/SQL
Oracle Solaris
Oracle WebLogic Server
Password management software
Patch management software
Perforce Helix software
Personal computer diagnostic software
PHP: Hypertext Preprocessor
PostgreSQL
Power meters
Practical extraction and reporting language Perl
Punchdown tools
Puppet
Python
Qlik Tech QlikView
Red Hat Enterprise Linux
Red Hat WildFly
Redundant array of independent disks RAID systems
Reflectometers
Relational database management software
Remote control software
Remote install server software
Salesforce software
SAP
SAP Business Objects
SAP Crystal Reports
Screwdrivers
Software asset management SAM software
SolarWinds
Splunk Enterprise
Stac Software ReachOut
Structured query language SQL
Swift
Sybase
Symantec
Symantec LiveState
Symantec Norton Utilities
Symantec pcAnywhere
Tax software
Teradata Database
Transact-SQL
Ubuntu
UNIX
Veritas NetBackup
Virtual private networking VPN software
Virus scanning software
Wire crimpers
Wireshark
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Related Educational Goals
Knowledge to Work supports other educational goals related to Computer User Support Specialists. You may also be interested in something below. Each have multiple competencies mapped to learning resources.
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.
Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. Monitor and respond to operating and error messages. May enter commands at a computer terminal and set controls on computer and peripheral devices.
The CCPE Technical and Employability Competencies serve as quality indicators of an individual’s readiness to enter an industry or to pursue further education. Competency statements apply to current industry needs, contain both employability skills and technical skills, and leave opportunity for specialized training and career advancement.
Information technology generalists perform various support functions, particularly if they work in a small-to-medium-size company that has a small IT department with few specialist positions. IT generalists set up technology for employees, maintain internal networks, support telework functions, and provide help desk support. Workers in this position work with IT colleagues, staff at all levels within an organization, external clients, and vendors.
IT generalists maintain functioning information technology equipment and networks, provide support to technology users, ensure security of information and IT infrastructure, and uphold company policies regarding use, security, and redundancy of data.
You can learn more about this occupation by visiting the U.S. Department of Labor's MyNextMove.org website using the button below. They provide helpful information about technology skills, knowledge, skill statements, abilities, work activities, and resources for finding certifications, licenses, and apprenticeships.
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